COVID-19 and your 2021 stay

Your health, safety and happiness is important to us and our team is committed to keeping you safe.

All members of our team have undertaken training on ‘An Introduction to Infection Prevention and Control’ and ‘Prevent COVID-19’ to ensure we can meet  the needs of our guests and reassure you that you can still have a relaxing and peaceful holiday.

We have made some changes in the way we operate in some of our key areas and will continue to update our best practice in line with government guidance. You will see this reflected in:

Self-Catering:

  • Each lodge will be treated with our disinfectant fogger between changeovers.
  • All linen is washed with an added detergent ‘Dettol Antibacterial Laundry Cleanser’ –  this kills 99.9% of bacteria, so that you can be confident that your laundry is hygienically clean every time. Our washing procedures meet industry standards and above.
  • Housekeeping has now been cancelled to ensure that contact between guests and guests/staff is limited. You can relax knowing that the only people to enter your cosy lodge each day, is you and your family.
  • Our change-over cleaning is, as always, very thorough. Even soft furnishings will be sprayed with the disinfectant fogger.
  • We have a dedicated office mobile number so you can text/what’s app any questions or queries to us where you’d usually pop up to reception for a chat. This phone will be monitored during the reception opening hours of 8:30am-7pm (6pm on Sundays). If there is an emergency out-of-hours, each guest is given an emergency number in their arrival information.
  • Check-in and check-out will be less personal than we’d like but we must lessen contact. We will contact you on the day of your arrival to explain the arrival procedure. When checking out at/before the departure time of 9:30am, you can send a text or email to us to let us know you’ve departed.
  • Our pool is now open but we are welcoming fewer swimmers at any one time. All swimmers must sign in to reception and adhere to the rules. Please come ‘Swim-ready’!
  • We are compliant with the NHS Test and Trace service.
  • Visitors can visit you on site however they must be registered with reception (names and contact numbers).
  • Ultimately, we ask all our guests to be aware of others – although the 2m social distancing is not mandatory anymore, we ask all guests to be considerate of other’s wishes and personal space as you don’t know others’ feelings or health conditions. Thank you!

Camping/touring:

  • As of July 19th, we have reverted our toilet and shower facilities to the traditional male / female areas
  • We have temporarily lost our hot drinks machine, freezer, leaflet stand and book exchange from the corridor to make space for room between guests. The freezer and leaflet stand have been relocated, don’t worry!
  • We will be asking the guests to spray and wipe down the surfaces when they first get in to the shared facilities and most importantly when they leave
  • We will be implementing even more cleaning that we currently do ourselves by closing the reception and toilet/shower facilities daily for a specific amount of time whilst we clean
  • We’re making outside cold water washing up areas so people don’t have to come inside to wash up.
  • We love to provide the little details that make your stay easier where we can! Unfortunately this year, we have had to stop supplying clean tea-towels and wash cloths in our washing up areas to avoid transmission of any germs etc.
  • We have a dedicated office mobile number so you can text any questions or queries to us where you’d usually pop up to reception for a chat. This phone will be monitored during the reception opening hours of 8:30am-7pm (6pm on Sundays). If there is an emergency out-of-hours, each guest is given an emergency number in their arrival information.
  • Check-in and check-out will be less personal than we’d like but we must lessen contact. We will contact you on the day of your arrival to explain the arrival procedure. When checking out at/before  the departure time of 11am, you can send a text or email to us to let us know you’ve departed. Self-check-in will be available from 1pm in ou rblue arrivals shed and if you prefer to speak to us, you can check in at reception from 2pm. Please note, all of your arrival information documents will be in the self-check-in area from 1pm.
  • Our pool is now open but we are welcoming fewer swimmers at any one time. All swimmers must sign in to reception and adhere to the rules. Please come ‘Swim-ready’!
  • We are compliant with the NHS Test and Trace service.
  • Visitors can visit you on site however they must be registered with reception (names and contact numbers).
  • Ultimately, we ask all our guests to be aware of others – although the 2m social distancing is not mandatory anymore, we ask all guests to be considerate of others’ wishes and personal space as you don’t know others’ feelings or health conditions. Thank you!